Monarch Honda is located in Orem, Family owned and operated for over thirty years! Monarch Honda is Utah's first and Only Level 5 Powerhouse dealer!! We carry the full line of Honda Motorcycles, ATV's, Personal Water Craft, Power Products as well as marine Products. Apparel, accessories and gifts.
Open weekdays 9am-6pm, Saturdays from 9am-4pm and Closed Sundays.
We carry a full line of Honda parts and have Honda factory trained mechanics working six days a week.
Never ridden a street bike before and looking to learn? Come and try out our S.M.A.R.T rider education simulation system. It's the proven safe way to learn to ride! It's very realistic and fun.
Whatever your needs, Monarch Honda would like to be your friend in the Honda business.
THE MONARCH RECREATION VALUE STATEMENT
TO FOCUS ON RELATIONSHIPS,
TO EXCEED EXPECTATIONS,
TO NEVER STOP IMPROVING,
TO BE THE BEST.
These are our underlying principal beliefs;
they must be known, owned demonstrated,
and energized by all.
1) Exemplify our dealership's commitment to customer service and satisfaction daily.
2) Demonstrate respect, integrity, and pride with customers and each other.
3) The Monarch Recreation image and reputation rests on our people, our actions, our attitudes, and our relationships:
A- Greet every customer with eye contact, a sincere welcome, and a smile.
B- Engage the customer through our common interests (motorcycling, motor clothes, geography, riding experiences)
C- Present yourself professionally with our customers "Good morning, good afternoon, Yes Sir, Certainly, My Pleasure, Thank You".
D- Maintain high standards of cleanliness for ourselves and our work environment (desks, offices, benches, retail space.)
E- Wear Honda products to work.
4) Always keep promises and commitments by being realistic, truthful, and honest.
5) Set high standards and never accept mediocrity. In order to be the best, we must achieve unparalleled standards.
6) Escort customers rather than pointing out directions.
7) Honor and uphold the Honda image by studying and knowing our product, history, and being committed to training.
8) Be an ambassador of Monarch Recreation in and outside the work place. Always talk positively. If you receive a complaint take ownership and resolve or communicate it to the appropriate person.
9) Use telephone etiquette. Answer within three rings and with a "smile." Eliminate call
Eliminate call transfers whenever possible. If a person is not available, ask the customer's preference of message (personal or voice) Always follow - up with calls.
10) Everyone at Monarch is empowered to break away from regular duties or conversations to address a customer's needs.
11) Take personal responsibility to report areas needing improvement. Take your position seriously and proactively work to advance processes. Communicate your suggestions for improvement.
12) Protect the assets of Monarch. Monitor and report security concerns, conserve energy, properly maintain our dealership, and protect our working environment.
13) Have fun & Ride Safe.
Monarch Recreation is one company with,
one mission, one goal, and one focus…
TO BE THE BEST!
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| Come in and play on your bikes with us and our Honda Riders Club of America (HRCA) Monarch Honda Orem Utah Chapter! All makes and models welcome. Also check out club website @ www.monarchhrca.com! |
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What does it mean to be the only
Authorized Level 5 Honda Powerhouse Dealer in Utah?
In our case it means the most helpful and knowledgeable staff around, for parts, sales, or service. We specialize exclusively in Honda Power sports. We stock an unbeatable selection of Honda ATV, PWC, Scooters, Motorcycles, parts and accessories.
We want to Help you make quality decisions. So come in and Experience the difference a team wanting to help you buy based on educating you, instead of "Selling" you what might not be right for you! |
Ask for your very own Monarch Honda Powerhouse sticker with any purchase of new or used Motorcycle, ATV, Scooter, or PWC! |
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Monarch Honda Powerhouse
398 West 800 North Orem UT 84057
Phone: 801-224-4070
Fax: 801-734-6203
Toll Free Phone: 800-892-4070
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